CEMS FREQUENTLY ASKED QUESTIONS
Student Category-
Why am I not receiving mail sent to my cemsmail address ?
Remember that your cemsmail address is just a redirection toward the mailbox you provided when you joined the CEMS Alliance.
Things that could happen are :
- Your mailbox hosting platform may have strong anti-spam filters (HEC and some specific schools for instance).
- Sometimes, your own mail tool could be updated with some stronger filtering rules (it is always good to have a look at your spam folder time to time).
- Some tests simply won't work. Typically, if you send a mail from your gmail account to your own cemsmail address (that would be redirected to your gmail mailbox), you will not see that message in your inbox, as it is already in you sent box (that is a gmail trick to save space). It is a good idea to do a test, but to do it correctly, you should ask a friend to send you a mail from a different mailbox.
- Some mailbox will simply not work properly with our redirection system (like for instance hotmail).
- A wrong address was used as the target of your cemsmail redirection.
- In those two latest cases, the forward did never work.
- Please check how you can Change the destination address of your @cemsmail.org email address
- Make sure that your mail tool is aware of your cemsmail address. For instance, in Gmail, you have go to "Settings >> Accounts and import >> Send mail as" (and you declare your cemsmail address as "not an alias")
- If you think you missed a specific message, ask the sender the exact title they used, from which address, and look for message everywhere in your Mail tool. For instance, in Gmail, you can use "in:all" or "is:unread" additional tag in the search field or you could use the advanced search form and search the spam and the bin folders.
- To make sure that you do not miss CEMS MIM related mailing, you should add the following emails to your mail contacts : mailing@cems.org, mailing-mim@cems.org, mailing-cp@cems.org, mailing-cf@cems.org, mailing-ae@cems.org, cems@cems.org, welcome@cems.org, info@cems.org, studentfee@cems.org
If you still have some issues after taking those information into account, make sure to provide the following information when contacting the Global Office
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How can I change the destination address of my @cemsmail.org email address ?
How to change the destination address of your @cemsmail.org email address
You can change your destination address from"My Profile >> Edit >> Email"
Messages sent to the CEMS Mail address are redirected towards this Email
It is important to note that the CEMS server carries out updates every hour on the hour (0:00 1:00 2:00 ........23:00) This means that if you change the destination address at 13:55, it will be updated at 14:00 but if you change it at 14:05, it will not be updated until 15:00.
Remember: Your @cemsmail.org email address is a lifelong 'forwarding address' only, which means that there is no “inbox” to check your messages. Instead, all messages sent to your @cemsmail.org address will be automatically forwarded to your chosen destination address.Your @cemsmail address is listed in "Profile >> CEMS Life"
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How do I change my password ?
Use the Lost Password tool at https://www.cems.org/lostpassword
If you do not have access to the mailbox you attached to your cems account
To be able to use the Lost Password tool, you need to have access to the mailbox you attached to your cems.org account when you joined CEMS.If you do not have access to that mailbox please contact the us
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How do I send an email FROM my cemsmail address ?
The main service CEMS is providing, in term of mail, is an optional LEFA. A Lifelong Email Forwarding Address.
It is really a simple forwarding. So no students/alumni can send emails using their CEMS mail. They have only the possibility to receive CEMS emails to their personal mailboxes.
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How do I pay the fee ?
- via credit card
- via bank transfer (you will get the bank details once you select the payment option). Be aware that the bank transfer option introduce delay, that could get up to two weeks (mainly due to bank operation and then confirmation by student and validation by CEMS Global Office).
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Can I get a receipt ?
As soon as the payment is validated (either by LCL bank in the case of payment by credit card, or by the Global Office, in the case of payment via bank transfer), you have the possibility to download a pdf of your invoice.
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Who collects the fee ?
The CEMS Association is a non for profit organisation under French Law and is a distinct legal entity separate from its constituent members, which include the 31 member schools delivering the CEMS MIM programme. The governing law stipulates that any handling fee collected must correspond to, and not exceed, the real expenditures incurred through the delivering of the services.
The CEMS Association is subject to an official audit of its account.
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Who decided on this fee ?
The Executive Board of the CEMS Association, whose members are senior representatives of the 31 school administrations (eg Vice Deans), 9 elected representatives of the CEMS Corporate Partners, one representative of the CEMS Alumni Association and one representative of the CEMS Student Board.
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Why has the fee been introduced now ?
The CEMS Association has seen a significant increase in the number of students pursuing the CEMS MIM Programme, up from 800 in 2009/2010 to 1200 in 2017/2018. Due to the increased administrative effort, the Board decided to ask students to cover some of the cost incurred through the handling of their portfolio by the CEMS Association.
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What happens if I do not pay the fee?
If the Student Registration and Handling Fee is not paid - check your current status - this may hinder some services provided by the CEMS Association. For example students will not have access to their CEMS progress website, ‘’my progress’’ and ‘’my curriculum vitae’’ will be blocked and the issuing of the CEMS Certificate and Diploma will be hindered.
More specifically, students that do not pay the Student Registration and Handling Fee, will not be able to participate in the Block Seminar Transfer, in the Career Forum and in the Annual Events.
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Can the fee be refunded?
The Student Registration and Handling Fee under no circumstances can be reimbursed.
CEMS Global Office Bank Details if you chose to proceed to a bank transfer
Make sure you select the bank transfer option first, then pay, then confirm your bank transfer on CEMS.org
Beneficiary:
COMMUNITY OF EUROPEAN MANAGEMENT SCHOOLS
IBAN: FR 68 3000 2089 0000 0071 7251 L78
BIC : CRLYFRPP
CREDIT LYONNAIS Agence Centrale n°8900
66, rue de la paroisse
78000 Versailles – France
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How can I get back my access to CEMS online ecosystem (cems.org login and password)?
Step 1: Go to https://www.cems.org/lostpassword
Step 2: CEMS Confirmation
You will receive a link to reset your password via email. Please make sure to check your spam folder just in case. Please note that you have a limited time to reset your password as a security measure, so if this action is not done in a timely manner you will need to resubmit your request.If you do not list an email that has been previously listed in your CEMS profile, then an email from the Alumni Team will be sent to confirm. In order to confirm your identity for security precautions, we will need a scan of one of the following:
- a valid ID (i.e. passport, international identity card, etc.)
- MIM Certificate
Once your identity has been verified and you new email has beed added to your profile, you will receive an email to reset your password. After you have chosen a new password, you may access the new Alumni Platform.
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How do I choose a new target for your cemsmail.org address redirection or entirely deactivate that redirection
You may want to choose a new target for your cemsmail redirection or entirely deactivate that redirection.
This is the opportunity to remind you that your cemsmail.org address is just a redirection (a LEFA). There is no mailbox attached to it. Nobody can send an email from a cemsmail.org address. If you receive emails that seem to come from a cemsmail.org address, it is just a trick from hackers to have their phishing operation looks more frightening.
LEFA: Lifelong Email Forwarding Address
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How do I remove my CV from the CEMS CV database
You may want to remove your CV from the CEMS CV database (currently hosted on DoYouBuzz)
Click on "Click here to update my CV." If you do not see "Click here to update my CV", it means that either you haven't created a CEMS CV or that you already detached it from the CEMS database.
You are transferred to the CV management platform DoYouBuzz.
You Click on "Account" (top right) then "Connected apps" then "Apps" and then "Remove connection".
By "Removing" you remove the CV from the CEMS CV database, but you keep your CV safe on our partner platform DoYouBuzz. -
How do I delete my CEMS CV entirely
You may want to remove your CV from the CEMS CV database (currently hosted on DoYouBuzz)
You should get there
Click on "Click here to update my CV." If you do not see "Click here to update my CV", it means that either you haven't created a CEMS CV or that you already detached it from the CEMS database.
You are transferred to the CV management platform DoYouBuzz.
You Click on "Account" (top right) then "Manage my account" then "Delete my account." You will be offer different options
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How do I remove myself from the CEMS Career Centre
You want to remove your profile from the CEMS career centre (Job board)
Then you click on the top right profil logo, choose "Privacy", then click on "Modify" after the " You have agreed to share your information with your school or university. " And you can delete your account.
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How do I delete any personal information from my CEMS Alumni Profile
This year (2019), we are making a transition to a new Alumni Management platform.
During a transition period, you will still see your profile on the old system, but that old profile will eventually be deleted (the current target is before the end of 2019).
The reference in term of data is your profile on https://www.cemsalumni.net
You may want to remove any personal information you wish from that profile (emails, addresses, localisation, picture...).
Be aware that CEMS is maintaining a core dataset with the information requires to be able to produce a certificate. These are the information you will not be able to modify from your cemsalumni.net profile.
To respond to the GDPR recommendation, we are launching a task force to reevaluate how long we should keep that information.